Terms & Conditions Agreement
SHOUSEC operate the business as a cleaning service provider under the following terms and conditions. We function as an employment and placing agency as well. SHOUSEC are herein referred to as SHC.
SHC reserves the right to make amendments to these terms & conditions without giving prior notice. By requesting SHC to provide service by any means including telephone, email, fax, booking form and or direct conversation – the client accepts that these terms and conditions are binding.
General Domestic and /or Office or other Commercial cleaning, Light cleaning, Deep cleaning, after Function or Event cleaning, Pre-and /or Post Move cleans, Renovation or Building cleaning.
1.-Payment is required on commencement of cleaning, subject to other arrangements and agreements as made with SHC management. SHC require a credit card to guarantee the payment for our services, this card will be on hold and restricted only for quotes or fee´s that the client incur and are contained in our terms & conditions agreement. SHC reserves the right to suspend its cleaning service if a bill is not paid on presentation or at the start of the month, week or day due as the case may be. All outstanding monies or fees will be charged 2% per month interest from due date plus costs on a lawyer to client basis.
2.-Prices as per estimate and or quote are for labor only in terms of cleaning as requested and agreed to by SHC, unless otherwise agreed to by SHC. SHC reserves the right to amend an estimate agreement and /or quote if on arrival conditions and or circumstances are substandard or vary, Additional services will be charged as extra.
3.-Time estimates given by SHC for work as requested are only an estimate, as size of the area and the actual level of dirtiness as well as conditions encountered have a direct effect on the time needed. Our Staff works up to 7 hr. work shift as a norm and will undertake duties per standard, spring or deep cleans as per requested level of service that may or may not include extras such as serious pet´s hair, detail dusting, blinds in a serious condition, wall boards, extra mirror (up to 6 mirror´s).
4.-Blinds- (Time permitting), unless such was part of the specific level of service requested and agreed to by SHC management.
5.-Detail Dusting will be considered after 6 or more items on any surface.
6.- Do not clean the fronts of television and monitors because of special care requirements, we use dry rag on back of television and computer monitors.
7.- To make our job efficient we recommend to our clients have the areas to be clean free of clutter, will push to the side or put on the bed if amount is within reason (Less than 25% = amount within reason) (an extra cost may occur) or we will vacuum around items, SHC is not responsible for cleaning up after pets.
8.-Working with or around contractors and /or other service providers can require up to 50% more time to complete the same work and SHC reserves the right to amend any cost estimates agreement and /or quotes and charge accordingly.
9.-Start and collection times given by SHC are only an estimate as traffic conditions of our staff are beyond our control, the amount of staff members working on any given day can also take less or more time, high season takes a lot more time, as do month ends.
10.-The client agrees the tasks to be perform in the SHC estimate agreement list and SHC recurring agreement services list. Unless otherwise requested and agreed to by SHC, the client shall provide all cleaning equipment in safe and good working order and all detergents, ladder and cleaning equipment that will be required to perform the work. No responsibility is undertaken for using same. SHC charges for detergents and reserves the right to charge for the use of company equipment.
11.-Collection and returning of keys by SHC will attract a surcharge dependent on distance and or time in terms of such extra service. Should there be any loss of such key or key, the liability will be limited to the actual cost of the key only.
12.-The client has the responsibility to deactivate any alarms and no responsibility for the triggering of an alarm system or costs related to a response will be accepted by SHC.
13.-SHC reserves the right to suspend or cancel a cleaning service if there are problems with the access, water or electricity supplies, or problems working around other contractors and /or service providers, as well as interference from any party. The client will still be held liable for the full cost of the agreed service.
14.-Client will pay $25.00 per check for NSF (Non-Sufficient Funds)
Claims and Complaints:
15.-The client is responsible for reporting any incident, breakage, damage and loss within 12 hours of completion of the service. Failure to do so will nullify any claim.
16.-The client is responsible for securing – cash, jewelry and any other items of value. SHC pays staff well and has a zero tolerance policy in terms of theft and dishonesty. No responsibility or liability is however accepted for any of the above. A client may keep same in a safe place. If a client suspects theft or actual theft has taken place, it is the client’s responsibility to report the incident to both SHC management and the PD. The client will lay a charge of theft, if actual theft has taken place and follow through to the point of actual prosecution. SHC is indemnified against any claim.
17.-The client or a representative has the responsibility to be present both at the start and end of each service and to inspect any cleaning performed. This will enable SHC to rectify any substandard work while still on the premises. Where a client is not there and SHC was aware of that and SHC is only advised later, we will rectify on the next clean or if possible make other arrangements to do so. This falls away if we were not advised the client would be absent.
18.-Complaints need to be made within 12 hours of the completion of the service.
19.-The client is responsible for securing or removing all fragile or easily breakable, or valuable items from areas that need to be cleaned. Items excluded from any liability by SHC are cash, jewelry, art works, antiques and items of sentimental value.
20.-We make every effort not to break items, but accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, we request all irreplaceable items not be cleaned by our crew members SHC reserves the right not to be responsible for accidental damage of any nature up to the value of $150 US (one hundred and fifty dollars)
21.-Lost keys, if lost by a SHC representative will be limited in terms of liability by SHC to the actual cost of the lost key subject to a maximum amount of $15 US in total.
22.-SHC reserves the right not to be liable if service is postponed due to broken equipment, or any circumstances beyond our direct control, or if there are issues in terms of safety.
23.-SHC has insurance to cover any accidental damages caused by a SHC member of staff at a point of service, subject to the damages been reported within 12 hours of completion of the service in writing either per email or Text to SHC. This is restricted to actual damage and consequential damage is not covered and SHC be not held liable for such.
Insurance will not cover anything that may breakdown or stop working at any time and this would include but is not restricted to vacuum, computer, fridge, freezer, microwave, dish washer, stove, oven, washing machine and tumble dryer or the instability of any item which the client is already aware of, such as headboards, bathroom fixtures or other property fittings. And or chipped or cracked items or services. The client is obliged to notify SHC management of fittings that are poorly secured, not secured or appliances that are not in proper working order. No liability will be accepted by SHC for any of the above or for damage caused directly or indirectly to anything else or anyone else. Any appliance, electrical or other equipment moved for any reason is done and exclusive at the risk of the client.
24.-SHC reserves the right not to share any confidential company information or documents. Good Business Relationship.
25.-No client will be entitled to a full or partial refund; this is subject to the discretion of SHC management
26.-Should a client not be satisfied with the level of service from our staff and such is conveyed to SHC within the prescribed 12hr period of completion of the service, SHC reserves the right to do a re-clean of the specific area at an agreed time. The client will need to be present during the re-clean. A re-clean will only be carried out once.
Cancellation and postponement of services:
27.-A booked or routine service may be postponed or cancelled as the case may be up to 24 hours prior to an agreed starting time of the cleaning service. The request must be direct telephone call or text with SHC management and needs to be confirmed by SHC to be valid, skipping regular weekly or every other week service may cause an adjustment to cleaning fee.
28.-The client undertakes to be liable for the full fee should the request be made within the 24 hr. Period (less than 24 hrs.)
29.-Month-end confirmed bookings will be subject to a cancellation fee of 50% unless made 7 working days in advance in writing per email or Text and confirmed by SHC.
30.-The client is responsible to provide access to SHC as agreed and in the event of a (no show) or lock out by the client; the client will be held liable for the full-service fee.
31.-A deposit of 50% is required on advance month-end bookings – any deposit received will be offset against fees due. Deposits held are not refundable. Unless a specific contract is in place all regular on-going services be it, daily, weekly, bi-weekly or monthly require a full calendar months’ notice to terminate the service. The notice must be made in writing per email. A telephone call will not be accepted as notice. Failure by the client to provide the stipulated notice, the client accepts liability for all fees due over the notice period.
Employing SHC staff:
21.-No staff member or ex staff of SHC may be offered or given temporary or permanent employment by the client directly or indirectly (family, work) without prior negotiation with SHC. The period of protection is agreed to as 12 (twelve) months. This applies to the date of termination of services of SHC by the client irrespective of any cause or reason. Should a staff or ex staff member be employed within the said 12-month period the client agrees to be liable for a referral fee calculated per day that SHC provided service in a given week. This will be calculated on the basis of the higher of – the highest number of days in any given week within a retrospective 3-month period and – the amount of days per week our staff is employed for-by the client/ex client.
22.-The client accepts that SHC is a staff recruitment and placement business and SHC will charge a placing fee of 16% based on the full annual cost to the client in terms of an employment contract negotiated with SHC in terms of negotiating employment of our staff.
23.-Clause above applies in respect of any monies and or fees due to SHC or claimed by SHC in terms or clauses in Employing SHC staff.
Any and all forms (SHC estimate list agreement and SHC recurring service agreement list) of communication with SHC are covered by the above terms and conditions Agreement.
By signing on the SHC estimate agreement list and SHC recurring services agreement list you accept all terms and conditions of SHC.
These terms and conditions shall be governed by the law of the State of California.
The client agrees to be bound and submit to the jurisdiction of the relevant courts of State of California, United states of America.